123jili Privacy Policy

When you register for an account on 123jili, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for Know Your Customer (KYC) verification under Philippine regulations. We also collect your payment details — such as your GCash or Maya account number or local bank account information — solely for the purpose of processing deposits and withdrawals on your behalf. When you use the platform, we automatically collect certain technical data including your IP address, device type, browser version, operating system, and session activity logs, which help us maintain platform security and improve service quality. If you contact our support team, we retain records of that correspondence, including the content of your messages and any attachments you provide, to help us resolve your query and improve our support processes. We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance, and we will never ask for your full credit card number or banking PIN through any channel. All information collected is processed in accordance with the Data Privacy Act of 2012 of the Philippines and is used only for the purposes described in this policy.

The personal information we collect is used primarily to operate and maintain your 123jili account, process your deposits and withdrawals, verify your identity in compliance with Philippine anti-money laundering regulations, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — and, where you have opted in, to inform you about relevant promotions and offers available on the platform. Technical and usage data is analysed in aggregate to monitor platform performance, detect and prevent fraudulent activity, and improve the overall user experience for players across the Philippines. We may use your information to conduct responsible gaming checks, including reviewing your activity patterns to identify signs of problem gambling and to apply any self-exclusion or limit settings you have requested. 123jili does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, and we do not build individual profiles for the purpose of selling advertising to third parties. Any marketing communications we send are based on your account preferences and can be opted out of at any time by contacting [email protected] or updating your account notification settings. We retain the right to use anonymised and aggregated data — which cannot identify you personally — for internal research, reporting, and platform development purposes.

123jili does not sell, rent, or trade your personal information to any third party for commercial purposes, and we take this commitment seriously as part of our responsibility to players in the Philippines. We may share your data with carefully selected third-party service providers who assist us in operating the platform — including payment processors, identity verification providers, and cloud infrastructure partners — but only to the extent necessary for them to perform their contracted services, and always under strict data processing agreements that prohibit them from using your data for any other purpose. In cases where we are legally required to do so, we may disclose your personal information to Philippine government authorities, regulatory bodies, law enforcement agencies, or courts in response to a valid legal request, court order, or regulatory obligation. If 123jili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We may also share information with our responsible gaming partners where we have a legitimate concern about a player's wellbeing and where sharing is necessary to provide appropriate support or intervention. All third parties with whom we share data are required to maintain appropriate technical and organisational security measures to protect your information. We will notify you of any material changes to our data sharing practices by updating this Privacy Policy and, where appropriate, by direct communication to your registered email address.

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. All data transmitted between your device and the 123jili platform is encrypted using Transport Layer Security (TLS), and sensitive account data stored on our servers is protected using encryption at rest. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with access to personal data are bound by confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems, and we maintain incident response procedures to act quickly in the event of a suspected data breach. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission of the Philippines and affected members in accordance with the timelines required by the Data Privacy Act of 2012. You also play an important role in keeping your account secure — please use a strong, unique password for your 123jili account, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your account. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to remain vigilant about your own account security practices.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements which typically mandate retention for a minimum of five years following the closure of an account. Transaction records, identity verification documents, and account activity logs are retained for the periods specified by relevant regulatory authorities, even after you have requested account closure, to ensure we can meet our legal and compliance obligations. Where personal data is no longer required for the purpose for which it was collected and is not subject to a legal retention obligation, we will securely delete or anonymise it in a manner that prevents reconstruction or identification. If you request the deletion of your account and personal data, we will process your request within a reasonable timeframe and confirm the actions taken, subject to any overriding legal obligations that require us to retain certain records. Backup copies of data may persist in our secure archive systems for a limited additional period before being permanently purged as part of our standard data lifecycle management processes. You may submit a data deletion request at any time by contacting [email protected] with the subject line "Data Deletion Request" and your registered account details. We will acknowledge your request within five business days and provide a full response within the timeframe required by the Data Privacy Act of 2012.

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have a number of rights in relation to the personal information that 123jili holds about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to be informed about how your personal data is collected and used, which is the primary purpose of this Privacy Policy, and you have the right to access a copy of the personal information we hold about you by submitting a written request to [email protected]. You have the right to request the correction of any inaccurate or incomplete personal data held on your account, and we encourage you to keep your account details up to date through the account settings section of the platform. You have the right to object to the processing of your personal data for direct marketing purposes, and you may withdraw any consent you have previously given for optional data processing activities at any time without affecting the lawfulness of processing carried out before the withdrawal. You also have the right to data portability — meaning you may request a copy of your personal data in a structured, commonly used, and machine-readable format — and the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. To exercise any of these rights, please contact our data privacy team at [email protected], clearly stating the right you wish to exercise and providing sufficient information to verify your identity. We will respond to all valid requests within the timeframes prescribed by applicable Philippine data privacy regulations.

123jili uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to help us understand how players interact with the site so we can continue to improve the experience. Essential cookies are strictly necessary for the platform to operate — for example, to keep you logged in during a session — and cannot be disabled without affecting core functionality. We also use functional cookies to remember your language preferences and display settings, and analytical cookies to collect aggregated, anonymised data about how pages are used, which helps us identify areas for improvement. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. You can manage your cookie preferences through your browser settings — most browsers allow you to block or delete cookies — but please be aware that disabling essential cookies may prevent you from accessing certain features of the platform. On your first visit to the 123jili platform, you will be presented with a cookie notice that explains the types of cookies in use and gives you the opportunity to manage your preferences. For more detailed information about the specific cookies used on the platform and their purposes, please contact us at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 123jili handles your personal data, please do not hesitate to get in touch with our data privacy team. You can reach us by email at [email protected] — please include your registered account username, a clear description of your query or request, and the subject line "Privacy Enquiry" so we can route your message to the right team member promptly. We aim to acknowledge all privacy-related enquiries within two business days and to provide a substantive response within the timeframe required by the Data Privacy Act of 2012 of the Philippines. If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the independent authority responsible for overseeing compliance with data privacy laws in the country. We take all privacy concerns seriously and are committed to resolving them fairly and transparently. For general questions about your account, payments, or platform features, the FAQ page is a helpful starting point. You may also review our Terms and Conditions and Responsible Gaming pages for further information about how we operate the platform.